Be sure to read these Conditions before ordering (booking) services provided by International Travel Plus LLP. These Conditions are binding upon anyone who uses the ordering (booking) system of International Travel Plus LLP.
These terms and conditions shall apply to all orders (bookings) placed with International Travel Plus LLP, either on the company's website or using any other means.
International Travel Plus LLP confirms that the company is a resident of the Republic of Kazakhstan registered under the laws of the Republic of Kazakhstan at the following address: Almaty, Seifullin Ave., 498, room 7, BIN 060340008432.
By using the online booking system you accept these Conditions on your behalf and on behalf of the persons specified in your order.
Any booking made on the site shall be considered as a request to provide you with corresponding hotel accommodation services or other travel services offered by International Travel Plus LLP.
Client shall give consent to collection, processing, and transfer (including trans-border transfer) of personal data on behalf of all persons specified in the Client’s order to International Travel Plus LLP in accordance with the laws of the Republic of Kazakhstan.
Your payment for booking services against invoice generated in the system with corresponding boking number and receipt of payment confirmation (copy of document, cash receipt, account statement, etc.) by International Travel Plus LLP shall be considered as complete unconditional acceptance of the terms of this offer.
Transaction between you and International Travel Plus LLP shall not be valid till International Travel Plus LLC:
International Travel Plus LLP reserves the right to change current prices of the services due to exchange rate changes in excess of 1%, changes in amounts of tax and other payments, and changes in the cost of services of ultimate suppliers (hotels and transfer services).
All hotels rates in the booking system are shown on a per room basis (unless other terms are specified in the notes), taxes (unless otherwise indicated).
Client shall pay all additional fees (local fees, resort fees etc.) and pay for services not covered by contract with hotel on the spot on his/her own account.
HOTEL BOOKING TERMS
Orders will not be accepted, if placed less than 48 hours before expected check-in to the hotel.
Star rating is used to describe overall quality, level of services, food standards and range of services in hotels. Number of stars in hotels is indicated in accordance with the hotels certification standards adopted in the Republic of Kazakhstan.
All information on this web-site (including information about travel services and hotels) is deemed reliable, since it was provided by hotels, but the Clients should be aware that International Travel Plus LLP cannot verify accuracy of all the information provided by hotels and that International Travel LLP Plus is not liable for any inconsistencies in the information.
You and your guests (persons specified in your order) are responsible for availability of non-expired passport, visa, and appropriate health condition, and liable for damage to the property of ultimate suppliers.
Confirmed orders may be cancelled or changed in accordance with the following rules (unless other special conditions apply):
48-hour waiting period is provided for orders placed more than 72 hours before check-in date (except for orders listed below).
This period allows you to cancel or change any items in your order for free within 24 hours after the first confirmation.
In case of cancellation and introduction of changes related to decrease in number of rooms (regardless of their type) and number of nights the following rules shall apply:
Cancellation (unless otherwise provided by the ultimate supplier)
Cancellation time: 0 - 72 hours, cancellation fee: cost of the first night
Cancellation time: 72 hours - 1 week, cancellation fee: free
Changes: 0 - 72 hours in advance, cancellation fee: cost of the first night
Changes: more than 72 in advance, cancellation fee: free
No fee shall be charged for changing names of tourists or age of children. Changes shall be introduced only in case corresponding opportunities exist.
Client shall be responsible for accuracy of data (full name, passport data, other necessary information) provided for booking hotel rooms.
If the Client fails to arrive at hotel at the time specified in his/her order and in case of early departure from hotel, the Client may cancel or change order after receipt of the Client’s notice by International Travel Plus LLP during the Company’s working hours.
Any cancellations and changes shall be charged accordingly. Cancellation requests sent directly to hotel or other place of accommodation shall not be accepted. Requests for cancellations or changes shall be submitted by email to the following address: firstname.lastname@example.org.
CONDITIONS FOR ORDERING AND BOOKING OTHER TRAVEL SERVICES:
- Individual transfers
In the process of orders placing the Client shall receive notification about any special conditions applicable to his/her order and terms of payment for cancellation of such order.
Payment for cancellation of ordered transfers, that are not subject to any special conditions, depends on time of cancellation request submission in relation to date of transfer.
CANCELLATION AND CHANGE
Cancellation time: 0 - 48 hours before, cancellation fee: 100% of cost
Cancellation time: Over 48 hours, cancellation fee: free
Important information regarding individual transfers:
In case of impossibility to execute order due to the fault of the Client or persons specified in his/her order, the services of International Travel Plus LLP shall be paid for in full, and the services of ultimate suppliers shall be paid for subject to their rules and penalties for cancellation of ordered services, unless other conditions are stipulated by legislative acts of the Republic of Kazakhstan.
CLAIMS CONSIDERATION AND RESOLUTION OF DISPUTES
In case the Client has a complaint (claim) with regard to the ordered and paid services, he/she shall contact International Travel Plus LLP. Claims shall be accepted only in writing with the following documents attached:
Claims shall be submitted by the Client within 10 calendar days from the moment of services completion. International Travel LLP plus shall not accept the Client’s claims for pre-court consideration if they were filed in violation of these requirements.
In case any the Client’s complaints arise in the process of services provision, the Client shall notify the local representative of receiving party, and the latter one shall take maximum efforts to resolve the situation on the spot.
In case issue was not resolved, tourists shall provide International Travel Plus LLP with the documents specified above together with document confirming the fact of violation certified by the representative of receiving party (foreign partner) and/or hotel representative, indicating the reasons for refusal to resolve claims on the spot.
Relations between International Travel Plus LLP and the Client arising in connection with organization and provision of services in accordance with these rules and the current legislation of the Republic of Kazakhstan.
Disputes arising in connection with organization and provision of online booking services shall be resolved through negotiations. In case of failure to come to agreement on disputable points, dispute shall be referred to the court of the Republic of Kazakhstan, determined in accordance with the legislation of the Republic of Kazakhstan, at the location of International Travel Plus LLP.
LIABILITY OF THE PARTIES.
International Travel Plus LLP shall not be liable for failure to fulfill or delay in fulfillment of orders and obligations that are directly or indirectly connected with conditions being beyond the Company’s control. Such conditions may include: natural disasters, military operations and insurrection, uprisings, civil unrest, acts of terrorism, revolutions, government actions (including but not limited to cancellation of agreements), fires, floods, lightning, explosion, fog or bad weather conditions, disruption of public services (including electricity, gas, water or telecommunications), hotel repairs, strikes, boycotts, prohibition of import or export, and blockade. International Travel Plus LLP reserves the right to change these terms and conditions.
International Travel LLP shall not be liable to the Client:
The Client shall represent the interests of all persons specified in the order and shall be directly liable for correctness of provided data, correctness of information about travel services composition, terms and conditions of cancellation, paperwork completion, correctness and sufficiency of filling in documentation.
Client shall be liable for:
In other cases, that are not covered hereby, the Parties shall be liable in accordance with the civil laws effective in the Republic of Kazakhstan.
When using this ordering (booking) system you agree to comply with these Rules. We reserve the right to amend, supplement or delete any sections of these Rules at any time at our discretion without notice. Please check periodically this section for possible changes and amendments. Continued use of this ordering (booking) system after introduction of changes and/or amendments shall mean your unconditional acceptance of these changes and/or amendments. We also reserve the right to unilaterally change and supplement the substantial provisions hereof, including but not limited to services and programs, without obligation to notify about it, and we do not assume any liability in this regard.
We act as intermediary of providers of travel services when offering, selling, and booking travel services such as flights, hotel accommodation, car rent, and excursions. We are not liable for violation of the terms of the contract for carriage and/or provision of services and for any other actions or omissions on the part of the providers of such travel services that may cause damage to you and/or your property, or disrupt your plans. We do not give guarantees with regard to booking conditions and rules for application of tariffs regulated exclusively by such suppliers. We will not be liable for disruption of your plans or impossibility to travel in case of bankruptcy of any such supplier, financial crisis, political or social unrest, strikes, abnormal weather conditions, local laws, other unforeseen obstacles, including terrorist acts, and other force majeure.
By accepting these Rules you indemnify and hold us and our suppliers harmless from any claims, lawsuits or prosecutions against us filed or initiated by you or on your behalf due to reasons that are beyond of our liability and arise from use of this booking system.
Taxes and other mandatory payments to the budget shall be paid in accordance with the tax laws of the Republic of Kazakhstan and international agreements ratified by the Republic of Kazakhstan.
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